Your PMS was built for clerks.
Your resort needs an operator.
Legacy campground software gives you forty screens and calls it power. Every click is yours to make, every report is yours to build, every 11 PM “what’s the gate code?” text is yours to answer.
40 screens deep
A simple site move touches the tape chart, the folio, the meter log, and the housekeeping board. In legacy PMS, that’s four screens and a prayer. In Trailblazer, it’s one sentence to TrailGuide.
Reports you never get
Occupancy by site class? ADR versus last season? You shouldn’t need an export, a spreadsheet, and a free Sunday. Ask in plain English. Get the number, the chart, and the why.
Guests who ghost
63% of campground calls go unanswered during turnover. Every one is a booking someone else gets. TrailGuide answers the text in seconds — with the gate code, the late-arrival plan, or the upsell.
An operator on duty.
Every hour. Every site.
TrailGuide isn’t a chatbot bolted onto a booking grid. It’s the operating core of the PMS — it reads the tape chart, writes to the folio, texts the guest, and logs every action for your review. You approve the judgment calls. It handles the rest.
- Autonomous where it’s safe. Check-ins, gate codes, folio posting, confirmations.
- Asks first where it matters. Refunds, rate overrides, and comps wait for your tap.
- Every action on the record. A full dispatch log — who, what, when, and why.
Watch a shift run itself
| Time | Action | Guest / Site | Status |
|---|---|---|---|
| 7:02a | Early check-in requested via SMS — site ready, approved & gate code sent | Nguyen · #114 | Done |
| 7:15a | 50-amp pull-through confirmed, rig length verified against site spec | Barrett · #42 | Done |
| 7:31a | Late cancellation — policy applied, 1-night fee posted, site released to sell | Okafor · #7 | Done |
| 7:48a | Group block of 6 sites moved to riverfront row per caller request | Hensley party | Needs your OK |
| Channel | Guest asks | TrailGuide reply | Status |
|---|---|---|---|
| SMS | “Arriving 11 PM — too late?” | After-hours packet: gate code, site map pin, quiet-hours note | Sent |
| SMS | “Can we add a night?” | Availability confirmed, folio updated, card on file charged | Sent |
| Voice | “Do you have anything this weekend?” | Two premium sites offered, booking link texted mid-call | Booked |
| SMS | “Neighbor’s generator all night” | Drafted apology + site-move offer, flagged for manager | Your call |
trailguide › Fri–Sun occupancy is 91% (was 84%). ADR $96, up $9 — premium pull-throughs are driving it. 14 sites left, all standard back-ins. Suggest opening the overflow row Saturday; last year it sold out by noon. Want me to open it and text the waitlist?
| Step | Detail | Result |
|---|---|---|
| Room & site charges | 212 folios posted, taxes and utility meters included | $18,442.50 |
| Card settlements | Batch closed, 3 declines auto-retried — 2 recovered | Matched |
| No-shows | 2 flagged, deposits kept per policy, sites released | Done |
| Exceptions | 1 rate override outside policy — held for morning review | 1 for you |
Everything a resort runs on.
One system. One operator.
TrailGuide AI Operator
Delegate check-ins, messages, audits, and folio work. Schedule recurring TrailGuide Items — “every Friday, text weekend arrivals the event schedule.”
Front deskTape chart & check-in
A drag-anywhere tape chart with rig-length fit checks, site locks, and one-tap check-in. The desk screen your seasonal staff learns in an afternoon.
Direct revenueCommission-free booking
A booking engine on your own domain that sells sites like a resort, not a spreadsheet. Real photos, real site maps, zero OTA cut.
MoneyAccounting & night audit
A true trial-balance ledger under every folio. The audit runs itself at 2 AM and hands you exceptions — not homework — at 8.
Guest careUnified messaging
SMS, email, and voice in one inbox. TrailGuide answers instantly, drafts the tricky ones, and never lets a booking question ring out.
InsightAsk-anything reporting
Plain-English questions, straight answers. Occupancy, ADR, RevPAS, meter revenue — with the chart and the recommendation attached.
DistributionChannel Manager
Sync rates, availability, and content to Expedia and Booking.com in near real-time — reservations flow back automatically. Built in, no add-on subscription.
Numbers from the first resorts on the trail
Built for the outdoors business
Hospitality people.
Not tourists.
Trailblazer was founded by operators and PMS builders with hundreds of combined years running resorts and shipping hotel software used around the world. We’ve worked the desk at 2 AM. We’ve built the systems that run it. This is the one we always wanted.
The night audit used to be my 6 AM. Now it’s an email that says ‘one thing needs you.’ I check it from the truck.
We stopped missing calls. That alone paid for it — TrailGuide books sites while my team is out flagging rigs into theirs.
First software my seasonal staff didn’t need a manual for. You tell it what you want. It does it. That’s the whole training.
Every kind of outdoors
One PMS, one operator — tuned to how RV resorts, glamping properties, campgrounds, and multi-property groups actually run.
The flagship stays flagship
Premium pull-throughs, 50-amp full hookups, group caravans, on-site F&B, meter billing — resort-grade complexity deserves resort-grade software. TrailGuide verifies rig fit before it confirms, blocks the right sites for the rally, and posts meter reads to the folio without a clipboard in sight.
Boutique polish, zero back office
Safari tents, A-frames, yurts, tiny cabins — mixed inventory that legacy PMS forces into fake “room types.” Trailblazer models each unit as what it is, with its own photos, amenities, and turn times. And with the built-in Channel Manager, those units sell on Expedia and Booking.com too — synced in near real-time, with hold-back rules protecting your best tents for direct bookings. TrailGuide handles the high-touch messaging your brand promises, at a scale your two-person team can’t.
Family-run, not family-consumed
You didn’t buy a campground to become a call center. TrailGuide answers the phone during checkout rush, fills cancellations from the waitlist automatically, and runs the books nightly — so a family operation gets the operational depth of a chain without hiring like one.
One trail map for the whole portfolio
Shared chart of accounts. Cross-property occupancy and ADR in one ask. Rate strategies pushed portfolio-wide in a sentence. TrailGuide watches every property overnight and briefs you by market each morning — one login, every campfire.
See it tuned to your property
Demos run on a resort like yours — same site mix, same season shape, same headaches.
The gear list
Every module built agent-first: TrailGuide can operate all of it, and you can operate any of it.
Delegate work, not just questions
TrailGuide takes instructions the way a great shift lead does. One-off: “move the Hensleys to a riverfront site and waive the change fee.” Recurring, as TrailGuide Items: “every Friday at 3, text weekend arrivals the event schedule and gate hours.” It acts, it logs, and it knows which calls are yours.
- ▸ Guardrails per action type — auto, ask-first, or off
- ▸ Full dispatch log with undo on reversible actions
- ▸ Works by chat, SMS to staff, or scheduled items
| Item | Schedule | Last run |
|---|---|---|
| Text weekend arrivals: events + gate hours | Fri 3:00 PM | 142 sent |
| Fill cancellations from waitlist | Continuous | 3 rebooked |
| Post meter reads to folios | Daily 6:00 AM | 212 posted |
| Flag rigs over site length before arrival | Daily 7:00 AM | 2 flagged |
A tape chart that thinks
Drag a reservation and Trailblazer checks rig length, amp service, and slide-out clearance before it lands. One-tap check-in sends the gate code and site pin automatically. Your newest seasonal hire is productive on day one — because most days, TrailGuide already did the typing.
Books that balance themselves
A real double-entry ledger sits under every folio, so your accountant gets a trial balance, not a CSV mystery. The night audit runs at 2 AM: posts charges, closes the batch, retries declines, flags no-shows — and hands you only the exceptions with its reasoning attached.
| Account | Debit | Credit |
|---|---|---|
| Guest ledger — site & unit charges | $16,208.00 | — |
| Guest ledger — utility meters | $1,141.50 | — |
| Occupancy tax payable | — | $1,093.00 |
| Revenue — sites, units & utilities | — | $16,256.50 |
| Card settlement clearing | $1,093.00 | $1,093.00 |
| Balanced | $18,442.50 | $18,442.50 |
Every channel. One inbox. Zero missed bookings.
SMS, email, and voice land in one queue. TrailGuide answers routine asks instantly, drafts replies for anything sensitive, and escalates with full context. The 63% of calls that campgrounds miss during turnover? Those are bookings now.
| Guest | Message | Handling |
|---|---|---|
| Rivera | “Gate code isn’t working” | Re-sent + gate reset · resolved |
| Chen | “Anything pet-friendly Sat?” | 2 options sent · booked #18 |
| Dawson | “We’d like a refund — rain all week” | Draft ready · needs approval |
| Voicemail | Group inquiry, 12 rigs, June | Transcribed · quote drafted |
Ask the question. Skip the export.
“How did premium pull-throughs do in September versus last year?” is a complete report request. TrailGuide answers with the number, the trend, and what it would do next. A morning digest hits your phone at 6 — occupancy, arrivals, revenue, and anything that needs a decision.
List once. Sell everywhere.
Direct integrations with Expedia and Booking.com keep rates, availability, and content in near real-time sync — and pull reservations straight into the PMS as confirmed bookings, folio ready. Rule-based Hold-Backs protect your direct-booking margin per channel, per site type, per date range.
| Event | Channel | Status |
|---|---|---|
| Rate update — Aurora Domes | Both | ✓ 8 sec |
| New reservation #8827 | Booking.com | ✓ imported |
| Hold-back — 2 cabins Fri/Sat | All OTAs | ✓ applied |
The camp store charges the site
Firewood, ice, golf-cart rentals, the café — every sale can post straight to the guest folio. One receipt at checkout, one revenue report at close, one system to reconcile. Add-ons sell themselves in the booking flow and TrailGuide upsells them in messages when it’s genuinely useful.
| Item | Qty | Amount |
|---|---|---|
| Premium pull-through · 3 nights | 3 | $267.00 |
| Electric meter (readings 4418→4471) | 53 kWh | $9.54 |
| Firewood bundle — camp store | 2 | $16.00 |
| Golf cart rental — half day | 1 | $45.00 |
| Occupancy tax | $21.36 | |
| Balance settled — card on file | $358.90 |
Twenty minutes. Your toughest workflow.
List once.
Sell everywhere.
Built for glamping and campgrounds: sync rates, availability, and content to Expedia and Booking.com from one screen — and get reservations back automatically. No third-party channel manager subscription required.
| Channel | Last sync | Status |
|---|---|---|
| Expedia | 14 sec ago | IN SYNC |
| Booking.com | 41 sec ago | IN SYNC |
| Rate push — Premium Safari Tent | just now | ✓ delivered |
| New reservation — Booking.com #8827 | 2 min ago | ✓ imported to folio |
| Stop-sell — Riverside Cabins Sat | 6 min ago | ✓ both channels |
Stop rekeying rates
Three extranets, one rate change, forty minutes gone. Update once in Trailblazer and every channel gets it in near real-time.
Stop overbooking
Your best tents on peak weekends deserve better than a sync lag. Urgent changes — new bookings, stop-sells — push within seconds.
Stop paying extra
Bolt-on channel managers run $99+/mo on top of your PMS. This one is built in — included in every Trailblazer plan.
Sync in seconds.
Rules you control.
Native OTA connectivity
Direct integrations with Expedia and Booking.com — no middleware, no per-channel connection fees.
Near real-time ARI
Hybrid engine: urgent changes push immediately; scheduled sweeps every 1–2 minutes catch everything else.
Inventory hold-backs
Hold back inventory per channel, site type, and date range — fixed counts or percentages, with priority stacking.
Content from the PMS
Descriptions, amenities, photos, and policies per site type — pushed to each channel. No extranet logins.
Map once, sync forever
Map your site types and rate plans to each OTA’s taxonomy one time; every sync translates automatically.
Bookings auto-delivered
OTA reservations land in the PMS confirmed — guest profile created, folio ready, tape chart updated.
Every sync on the record
Every push and pull logged with success and error detail — troubleshooting without guesswork.
Ready when you are
Mock mode ships enabled — configure mappings and content first, flip the switch on live credentials when set.
Three steps to everywhere
Map your inventory
Match site types and rate plans to each channel’s taxonomy. One-time setup, guided in the PMS.
Set hold-back rules
Decide how much inventory each channel sees — protect your direct-booking margin from day one.
Let it run
Trailblazer pushes rates and availability and pulls reservations automatically. You watch the Activity log.
Your best sites are yours to sell first
OTAs are a channel, not the channel. Rule-based Hold-Backs let you decide exactly how much inventory each OTA sees — by site type, by date range, as fixed counts or percentages, with priority stacking when rules overlap. Direct bookings keep first pick of the inventory your margin depends on.
- ▸ “Never expose more than 80% of Premium Safari Tents to Booking.com.”
- ▸ “Hold back 2 Riverside Cabins from all OTAs on Fri/Sat in July–August.”
- ▸ “Stop-sell Expedia entirely for the Labor Day weekend.”
| # | Rule | Scope | Status |
|---|---|---|---|
| 1 | Stop-sell Expedia — Labor Day wknd | All site types | OVERRIDE |
| 2 | Hold 2 Riverside Cabins, Fri–Sat | Jul 1 – Aug 31 | ACTIVE |
| 3 | Max 80% Premium Safari Tents → Booking.com | Always | ACTIVE |
Channel Manager is included in every Trailblazer plan — no per-channel surcharge, no add-on subscription. See pricing →
Channel Manager FAQ
Which channels are supported today?
Expedia (and its network — Hotels.com, Vrbo where applicable) and Booking.com. Additional channels are on the roadmap.
Do I need a separate channel manager subscription?
No. Channel Manager is built into Trailblazer at no extra cost.
How fast is the sync?
We use a hybrid model — urgent changes like new bookings and stop-sells push immediately (typically within seconds), and a scheduled sweep runs every 1–2 minutes to catch everything else.
Can I stop OTAs from selling my best sites on peak dates?
Yes. Rule-based Hold-Backs let you reserve fixed counts or percentages of inventory per channel, per site type, per date range, with priority stacking.
Do I still need to log in to the OTA extranets?
For day-to-day operations, no. Rates, availability, content, and reservations all flow through Trailblazer. You’ll only visit the extranet for initial channel onboarding.
What about content — descriptions and photos?
Manage all of it inside Trailblazer, per site type, and push to each channel with one click.
Ready to sell everywhere?
See a rate change flow from Trailblazer to Expedia and Booking.com — live, in your demo.
Your sites.
Your money.
A booking experience on your own domain that sells the view, not a grid of numbers. Guests pick their exact site off the map — trees, river, distance to the bathhouse — and pay you directly. OTAs keep 10–15%. You keep all of it.
Booked before the coffee’s cold
Pick the exact site
Live map with photos from every site, rig-fit filters, and honest availability. Guests choose the spot, not a category — and pay a premium to lock it.
Add the good stuff
Firewood at the site on arrival, golf cart, early check-in, s’mores kit. Add-ons that make the trip better and lift revenue per stay without a single upsell call.
Pay & hit the road
Hosted checkout with cards and wallets, deposit or pay-in-full per your policy. Confirmation, gate code timing, and site pin follow automatically.
Commission is a rate cut
you charge yourself
At 12% commission, a $95 site pays the OTA $11.40 every night it books there. On 4,000 OTA nights a year, that’s a full-time wage — gone. Trailblazer makes direct the easiest path: a better booking experience than the OTAs, TrailGuide converting every inquiry, and your repeat guests booking you, not a marketplace.
Most “booking engines” are iframes.
This one’s a storefront.
| Typical widget | Trailblazer engine | |
|---|---|---|
| Where it lives | Iframe on a page you can’t style | Your domain, your brand, your analytics |
| Site selection | Dropdown of site types | Interactive map, per-site photos & premium pricing |
| Abandoned carts | Lost | TrailGuide follows up by text within minutes |
| Inquiries after hours | Voicemail | Answered, quoted, and booked at 11 PM |
| Mobile | Pinch to zoom | Built mobile-first — most campers book from the truck |
Money that
reconciles itself
Payments aren’t bolted on — they’re wired into the ledger. Every authorization, deposit, split, refund, and settlement posts itself to the folio and the books. Powered by TrailPay — our built-in payments platform with hosted checkout, so card data never touches your systems.
Boring where it should be boring
Lightest audit scope
Hosted fields mean card data never touches your network. Your annual PCI attestation is the short form, not the forensic one.
MFA everywhere
Every staff account, every role. Session controls and per-role permissions down to “can issue refunds up to $X.”
Tokenized, reusable
Deposits, balances, meter charges, and camp-store tabs charge the token — the number itself is never stored, anywhere.
Self-reconciling
Payouts match to folios and ledger entries automatically. Month-end is a review, not an archaeology dig.
TrailGuide handles money
the way you would
Money moves get the strictest guardrails in the system. TrailGuide can propose a refund, calculate it against your policy, and stage it — but it doesn’t move a dollar outside policy without your tap. Every decision is logged with the reasoning.
Ask us the hard payments questions
Chargebacks, seasonal holds, split folios for group billing — bring them all.
One plan.
Everything in.
No tiers. No modules. No surprise add-ons. Every feature Trailblazer ships, at one simple price.
Do the math on your resort
100 sites = $800/mo. Everything included. No commissions on a single booking.
We’ve worked the desk at 2 AM
Trailblazer was started by people who’ve spent whole careers in hospitality — running resorts, and building the hotel PMS platforms that run thousands of properties worldwide. We watched outdoor hospitality get handed clerk software and decided it deserved an operator instead.
Blazes we’ve cut
Decades between us at hotel desks and campground offices, all asking the same thing: why does the software make the person do the work?
We didn’t retrofit AI onto a booking grid. TrailGuide and the PMS share one core — every module built so an agent can operate it and a human can override it.
RV resorts, a glamping collection, and a family campground group run Trailblazer today — their night audits run themselves, and their numbers open this site.
Dynamic pricing with judgment, portfolio-level revenue strategy, deeper hardware integrations — gates, meters, locks — all operated the same way: you say it, TrailGuide does it.
Camp rules
Operators first
Every feature starts with someone who has run a desk. If it doesn’t save a shift, it doesn’t ship.
Autonomy with receipts
An agent that acts must show its work. Every TrailGuide action is logged, explained, and reversible where reversal is possible.
Guests feel it
The point of automating the back office is a better front porch — faster answers, smoother arrivals, staff with time to be hosts.
Plain English is the interface
If you can say it to a shift lead, you can say it to Trailblazer. Menus are the fallback, not the front door.
Boring money
Ledgers balance. Batches close. Compliance is table stakes. The exciting parts of this product are everywhere else, on purpose.
Earn the campfire
Hospitality is a trust business. We build like the people whose livelihoods run on this — because we’ve been those people.